FAQ
ONLINE BILL PAYMENT
The
Running Springs Water District has contracted with OpenEdge & Tyler
Technologies, to offer payment
options for customers interested in paying their bill online using the
Internet or by using an automated phone service. We accept credit and
debit card payments with a VISA, Mastercard, American Express or
Discover Card. We also accept electronic
checks. We no longer charge a convenience fee for each
transaction.
Web link for Water/Sewer Payments:
https://www.municipalonlinepayments.com/runningspringswd/utilities
Web link for Availability Bill Payments:
https://www.municipalonlinepayments.com/runningspringswd/accountsreceivable
ELECTRONIC PAYMENTS FREQUENTLY ASKED QUESTIONS
For what bills or invoices do you accept electronic payments?
We accept electronic payments for water/sewer bills, availability and ambulance payments.
What information will I need to make an electronic payment?
Please
have your billing and payment information available as you will need
both to make a payment. Review the table below to determine what
information you will need from your bill.
Type
of
Payment
Information Needed |
Water/Sewer
Bills Eight
Digit Account Number (no dashes)
Customer
and cardholder information
Email
address (for confirmation receipt)
Amount of Payment |
Water/Sewer
Availability
Bills
Eight Digit Account Number (no dashes)
Customer
and cardholder information
Email
address (for confirmation receipt)
Amount of Payment |
Ambulance
Payments PAT
Account Number
Customer and cardholder information
Email
address (for confirmation receipt)
Amount of Payment |
How will my payment be confirmed?
The
Running Springs Water District receives immediate confirmation of
payments made via the Internet and payments made over the
phone. You will receive a confirmation number of the successful
payment at
time of the transaction. For questions about your payment,
contact the Running Springs Water District at (909) 867-2766.
Office hours - Monday 9am to 5pm or Tuesday – Friday 8am to 5pm
What is an ACH Debit and how do I sign up for this payment plan to pay my water/sewer bills?
Another
popular method of payment is our ACH (Automated Clearing House) Payment
Plan. It can only be used to pay your water/sewer bill.
With this plan, the monthly bill will continue to be mailed to the
property owner. On the first day of the month, the funds will be
withdrawn from your checking or savings account. Download the ACH Debit Authorization form
now or pick up an information packet at the District office. You
can also request to have the packet mailed to you by calling (909)
867-2766. There are no additional fees to use this payment option.
I
have received a water/sewer shut off notice for being behind on my
bill. Can I still pay online and have my payment posted prior to
any service interruption?
We
recommend that you make your payment at our District Office, 31242
Hilltop Blvd., by cash check or money order. We will be
able to post the payment to the account immediately and remove you from
the shut off list. Payments of this type must be made prior to
the final payment due date listed on the shut off notice.
Additionally, you can make an electronic water/sewer monthly billing
payment online at https://www.municipalonlinepayments.com/runningspringswd/utilities
or by telephone at 866-259-2151. Once payment is made, please
contact the District’s customer service at (909) 867-2766 with your
payment confirmation number to prevent your service from being shut off
or to re-establish service if it has already been shut off. The
electronic payment must include the entire past due amount. Additional reconnection fees may apply.
How do I make a payment by telephone?
Through the Interactive Voice Response (IVR) system call 866-259-2151
For Water/Sewer monthly billing and/or Water/Sewer Availability bills
Dial
the toll free number, 866-259-2151 and follow the operator prompts
for the type of payment that you wish to make.
For Ambulance Payments
Dial the toll free number 866-259-2151 and follow the operator prompts to make the payment.
How can I get more information on electronic payments?
If you have any questions, please contact the Running Springs Water District at
(909) 867-2766.
